The operational details that decide whether you trust us.
Most security companies look identical on a website. The actual differences live in the things that happen overnight, on a Saturday at 2am. Here is how we run it.
- 01Principle
A live supervisor — every shift, every night.
Every Expandig officer is supervised in real time by a Canadian-based duty supervisor. Missed check-ins escalate automatically. You have a direct mobile line to the supervisor on duty for your account — not a ticketing queue.
DetailSupervisors carry the on-call phone in rotation. No outsourced answering service, no offshore dispatch. - 02Principle
Documented reporting that ends the guesswork.
Shift reports, round logs and incident reports are all digital, time-stamped and emailed within minutes of completion. You see what we saw, when we saw it. No portal logins required.
DetailReports include arrival/departure times, GPS check-in points, officer name, observations, and photos. - 03Principle
GPS-verified rounds, on a randomised schedule.
Guard rounds and fire watch rounds use GPS check-in at every checkpoint, with photo capture for issues. Round schedules are randomised within agreed windows so they cannot be predicted by anyone watching the property.
DetailRound timing is weighted by risk — more frequent during high-incident hours, less during quiet periods. - 04Principle
Continuity by design.
Each site has a primary officer and a named back-up. You get a familiar face on most shifts, plus guaranteed cover when anyone is sick or on leave. We brief both before the first shift.
DetailPrimary and back-up are introduced to your site lead during onboarding. No surprise faces. - 05Principle
Local, owner-operated escalation.
There is no offshore call centre and no ticketing queue. Major incidents reach the owner the same hour, and you get a written follow-up the next morning with the full timeline.
DetailThe owner carries a phone tied to a paging system. Major-incident escalations bypass all other queues. - 06Principle
Reporting cadence that fits your governance.
Strata councils get monthly digests formatted for AGM attachment. Property managers get weekly summaries. GCs get daily roll-ups during active builds. You set the cadence; we deliver to it.
DetailQuarterly review meetings are included in every contract — no extra fee, no upsell.
What you can hold us to.
Six explicit promises in every contract. Miss one and we'll tell you ourselves, before you ask.
- Shift fill ≥ 95% monthly
- Alarm response < 20 min urban Metro Van
- Reports delivered within 15 min of shift end
- Owner reachable within 1 hr on major incidents
- Same primary officer where requested
- Quarterly review meetings, no surcharge
Get a quote in 24 hours, or call dispatch right now.
Tell us about your site and we'll come back with hours, scope and pricing within one business day. Need cover sooner? Our dispatch line is staffed 24/7.